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The Pierhouse Hotel Coronavirus guide for reopening

The Pierhouse Hotel Coronavirus guide for reopening

Coronavirus information

First published 
Jun 29, 2020
First published 
Jun 29, 2020

The health and well being of our guests, our staff and our suppliers is of paramount importance. As we prepare to open our doors once more, we want to reassure all our guests that risk assessments have been undertaken and the strictest of cleaning and hygiene protocols are in place that meet and exceed government guidelines. Inevitably, there are adjustments as to how we work,how we interact with guests and colleagues and how we maintain the high levels of service our guests expect. All we ask of you is to understand that such changes are necessary, if on occasion somewhat inconvenient. Be assured the welcome will be warm and your peace of mind is top of our agenda. Fiona McLean, General Manager.

If you feel ill. Please let us know at the earliest opportunity if you feel ill. If it is before arrival, please do not worry,we have a no-quibble refund policy for guests who fall ill prior to arrival. If you feel unwell after check-in, please let us know. If you are too unwell to drive home, we will ask you to self-isolate in your hotel room. We will contact NHS Scotland for advice on the next actions including assisting them with the Test and Protect programme.

Rooms & Housekeeping Protocols Prior to checking in, guest rooms will have had a deep clean with emphasis on those high contact are as such as doorknobs, light switches, remote controls,thermostats, clothes hangers and hairdryers. Sealed bottles of water will be available in each room (replaced on check out). Bathroom drains will be disinfected after each departure. Our staff will wear the recommended PPE while servicing empty rooms. Following a deep clean, the room will be sealed awaiting guest check-in. Each guest will be provided with a face mask – it is optional whether you choose to wear it, at this time, but government regulations may change. Hand sanitiser will be available throughout the hotel, but also in your hotel room. If you are with us for more than one night, we will let you decide whether you would like your room serviced in the morning or simply left untouched. On request we can replace towels and other sundries. These will be left outside your guest room.

The Restaurant. We have taken time and care to lay out our restaurant seating in line with the current two metre distancing.We will have set times for guests to dine and we will always escort you and your guests into the dining room ensuring social distancing. Please note that we will only be accepting guests into the restaurant who have made an advance booking with us.We are giving our guests options as to how they make their menu selection. You can order from the room or in the restaurant using our newly developed app. Alternatively, we will provide disposable (single use)menus in the restaurant. All high contact areas will be sanitised hourly and tables and chairs will be deep cleaned after each guest use. All card machines will be sanitised after each guest use, likewise pens, condiments and all other reusable guest contact items. Our staff will wear gloves when resetting tables and for hygiene purposes we will use paper tablecloths and napkins. All crockery will be sanitised in our dishwashers prior to use and our dishwashers will be deep cleaned after each meal service. Breakfast can be taken in your room or we will have a reservation system in place in order to maintain social distancing during breakfast service. We will ask at check-in which breakfast sitting you would prefer.

Kitchen. Following our risk assessment, we identified a need to have fewer Chefs in the kitchen in order to maintain social distancing. Our menus have been creatively reconfigured accordingly and you can still expect an exceptional meal experience. Food preparation stations will be sanitised hourly and the kitchen will be deep cleaned and sanitised at least once a day. Our Chefs will wear recommended PPE while preparing your food and will work at specific stations and use their own utensils. Where sharing of equipment is required these will be sanitised after each use. We will continue to follow strict guidelines and will be in contact with the local Environmental Health Officer prior to reopening.

Public Spaces and Communal Areas. The frequency of cleaning has increased in all our public areas with emphasis on high contact surfaces and common touch points like public bathrooms, room keys and locks, counters, door handles, contactless handsets (POS) and seating areas. We are now using strong antimicrobial cleaning equipment and hand sanitisers alongside electrostatic sprayers which are highly effective at killing viruses and bacteria. At check-in please follow signage and floor markings to ensure physical distancing.

Staff Training. Prior to reopening, all our staff will have received training on Covid-19 health and safety protocols.

• Policies – our staff understand the need for strict adherence to government recommended practices in relation to hygiene, hotel cleanliness and physical distancing. Every staff member has agreed to temperature checking on a daily basis when they are coming on duty.

• Hand Hygiene – our team understand the need for frequent and through hand washing.

• PPE – our team have been provided with the requisite PPE and are trained in how and when it should be disposed of.

• Physical Distancing - the most up-to-date government guidelines on social distancing will be adhered to by all our staff.

• Uniforms – uniforms will be washed in line with clinical guidelines.

As you will be aware, regulations and guidelines are constantly changing and we will keep abreast of changes and implementthem as soon as is possible.

Please do not hesitate before or during your stay to reach out to us with any questions or concerns.